Refund policy
Last Updated: December 31, 2025
At KraftasticPH, we specialize in personalized and custom-made creations. Because these items are uniquely crafted for your special events, we implement a strict policy regarding returns and refunds.
⚠️ The "Personalized Goods" Rule
In accordance with consumer trade guidelines, items that are personalized, custom-made, or made-to-order are non-returnable and non-refundable, as they cannot be resold. By confirming your layout/design and proceeding with payment, you agree to the terms below.
🛠 Product-Specific Policies
1. Custom-Made & Printed Goods
Includes: Physical Invitations, Souvenirs, Event Stationery, and all other personalized physical products.
Since these items are custom-made specifically for your event, they are final sale and cannot be returned or refunded once production begins.
- Final Proofing & Accountability: Before we hit "print," we provide a digital mockup for your review. It is the customer’s responsibility to check all details—especially spelling, dates, venue addresses, and contact numbers. Once you give us the "Go Signal" or approval, KraftasticPH is cleared of any liability for errors present in the approved layout.
- Eligibility for Replacements: We only honor replacement requests if the physical product significantly deviates from the approved digital proof (e.g., we used the wrong color palette, sent the wrong quantity, or printed an older version of the layout).
- Logistics & Handling: While we pack every order with extreme care, we have no control over the courier's handling. For us to investigate claims of items damaged during transit, a clear, unedited unboxing video is mandatory. Without this, we cannot file a claim with the courier or provide a resolution.
2. Website Invitations
- Non-Refundable: Once the website link has been generated and sent to you, the service is considered "consumed" and is non-refundable.
- Edits: We offer 3 rounds of minor text edits after the site goes live. Major design changes after launch may incur additional fees.
3. Digital Templates
- Strict No-Refund Policy: Due to the nature of digital files, once the download link or access is shared, we cannot offer a refund.
- Technical Support: If you encounter issues opening or editing the file, please contact us for technical assistance.
4. Party Backdrop Services
Unlike our digital or physical products, our Backdrop Services are governed by a Formal Service Agreement.
- Offline Booking: This service is handled directly via our specialists rather than a standard checkout.
- The Contract: To secure your event date, a signed contract is required. This document outlines the full scope of work, final design pegs, setup/dismantling schedules, and contingency plans (e.g., weather or venue restrictions).
- Reservation Fee: A non-refundable down payment is required upon signing to block your date. The specific terms regarding balance payments and cancellations will be detailed in your individual contract.
- Modifications: Any changes to the design or scale of the backdrop must be requested at least 14 days before the event and may be subject to a price adjustment.
For inquiries regarding our event services, please message us directly to receive a customized quote and draft agreement.
🎥 Unboxing Requirement (For Physical Goods)
To protect both parties, we require a complete, unedited unboxing video starting from the removal of the courier pouch/bubble wrap.
- No Video = No Refund/Replacement.
- Issues must be reported within 24 hours of the "Delivered" status on the courier tracking.
🔄 How We Handle Valid Claims
If we made an error (e.g., we sent the wrong item or printed a version different from your approved proof):
- Rectification: We will prioritize reprinting and resending the correct items at no extra cost.
- Partial Refund: In cases where a reprint is not possible due to time constraints (e.g., the event date has passed), a partial or full refund may be issued via GCash or Bank Transfer.
📩 Contact Us
For disputes or clarifications, please message us directly:
- Facebook/Instagram: @kraftasticPH
- Email: help@kraftasticph.com