Contact & Support

Need help with an order or have a question about our services? Our support team is here to assist you.

Customer Support:

help@kraftasticph.com

Monday – Saturday
9:00 AM – 6:00 PM

Quick FAQs for Your Celebration

  • Digital Products & Templates

    • Access: Download links are sent automatically to your email after checkout.
    • Troubleshooting: Check your "Spam" folder if the email doesn't appear within 10 minutes.

  • Invitations

    • Processing: Non-custom items ship within 3-5 business days.
    • Tracking: You will receive a tracking number via email once your parcel is picked up by the courier.

  • Backdrop Design Services

    • Inquiries: Please include your Event Date, Theme and Venue Location in the message form for a faster quote.
    • Booking: We recommend contacting us at least 3 weeks before your event.